Customer Satisfaction Survey

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* Date Completed (MM/DD/YYYY)

* Company's Name

* Type of Industry

* Respondent's Name

* Position

Please rate the questions in each catagory using the performance rating system.
Performance Rating: Exceeded, Above Average, Average, Below Average, Poor or NA

Select a priority ranking for each category based on its importance to your company when selecting a supplier.
Priority Ranking: Top Priority, Medium Priority, Last Priority or NA

* 1-CUSTOMER SERVICE

	Exceeded	Above Average	Average	Below Average	Poor	NA
1.1 - Do we assist you in a friendly, courteous, and timely manner when you contact us?
1.2 - Are we helpful with your inquiries?
1.3 - Do we accommodate your needs for market driven changes?
1.4 - Do we update you with order information as needed?
1.5 - How do we compare to your Best Supplier in overall Customer Service?

* CUSTOMER SERVICE - PRIORITY

	Top	Medium	Last	NA
PRIORITY

* 2-QUALITY PLANNING & PERFORMANCE

	Exceeded	Above Average	Average	Below Average	Poor	NA
2.1 - Do we provide in a timely manner the items necessary for your Quality Planning Activities and Production Approval Process?
2.2 - Do we consistently meet your product specifications and quality requirements?
2.3 - How do we compare to your Best Supplier in overall Quality Planning & Performance?

* QUALITY PLANNING & PERFORMANCE - PRIORITY

	Top	Medium	Last	NA
Priority

* 3- DELIVERY PERFORMANCE

	Exceeded	Above Average	Average	Below Average	Poor	NA
3.1 - Do shipments arrive on time at your facility?
3.2 - Are shipments received in good condition?
3.3 - Are our lead times suitable to your needs?
3.4 - How do we compare to your Best Supplier in overall Delivery Performance?

* DELIVERY PERFORMANCE - PRIORITY

	Top	Medium	Last	NA
Priority

* 4-QUOTATION & PRICING

	Exceeded	Above Average	Average	Below Average	Poor	NA
4.1 - Do we respond in a timely manner to your quotation request?
4.2 -Are we competitive in our piece part pricing?
4.3 - Are we competitive in our tooling prices?
4.4 - How would you rate our pricing relative to our competition?

* QUOTATION & PRICING - PRIORITY

	Top	Medium	Last	NA
Priority

* 5-TECHNICAL SUPPORT

	Exceeded	Above Average	Average	Below Average	Poor	NA
5.1 - Do our recommended changes to product and/or process specifications add value to the bottom line of your business?
5.2 -Does our technical and process knowledge meet your needs?
5.3 -How do we compare to your Best Supplier in overall Technical Support?

* TECHNICAL SUPPORT - PRIORITY

	Top	Medium	Last	NA
Priority

* OVERALL PERFORMANCE

	Exceeded	Above Average	Average	Below Average	Poor
How does Allied Pacific compare to your Best Supplier in overall product and service quality?

What recommendations would you make to improve our product/service quality?

Is our geographical location satisfactory to your needs? If not, Why?

What additional manufacturing capabilities would you want to see from us (e.g. plastics, painting, etc.)?

Additional Comments:

AP-S-001 Rev. A 3/16/10

* Indicates Response Required