Lums Pond Animal Hospital Client Satisfaction Survey

We would like to know how your feel about the services we provide so we can make sure we are meeting your needs. Your responses are very helpful as we endeavor to improve these services. Your survey will be forwarded to our Office Manager. After completeting the survey, click "SUBMIT".

Thank you for your time.

RECEPTION:
Was your call answered promptly and in a professional manner?

Yes

No

Were you placed on hold for a prolonged period of time?

Yes

No

Were you able to schedule an appointment at or near the time you requested?

Yes

No

Was the front office staff friendly, efficient, and competent?

Yes

No

Were you greeted in a friendly manner when you arrived?

Yes

No

TECHNICIAN/ASSISTANT:
Was the veterinary technician knowledgeable, competent and careful with your pet?

Yes

No

Was the technician/assistant able to answer your questions to your satisfaction?

Yes

No

Were the details regarding your pet's medication clearly explained to you?

Yes

No

VETERINARIAN:
Did your wait time before seeing the doctor seem reasonable?

Yes

No

What was your approximate wait time in the reception area?

10 minutes

20 minutes

30 minutes

More than 30 minutes

What was your approximate wait time in the exam room before seeing the vet?

10 minutes

20 minutes

30 minutes

More than 30 minutes

If your wait time was more than 10 minutes, were you kept updated by staff?

Yes

No

Did the veterinarian explain themselves clearly and completely?

Yes

No

Did you feel your pet received quality professional health care?

Yes

No

Did the veterinarian answer all your questions?

Yes

No

If lab work was performed, did you receive the results in a reasonable amount of time?

Yes

No

COMMUNICATION:
If you requested a phone call from a veterinarian, did you receive the call in a reasonable amount of time?

Yes

No

If you requested a phone call from a technician, did you receive the call in a reasonable amount of time?

Yes

No

Did the technician address all your medical concerns and follow through to your satisfaction?

Yes

No

FACILITY:
Did you find the grounds around the facility clean?

Yes

No

If not, please explain:

Was our waiting room comfortable and clean?

Yes

No

FINANCIAL:
Did you receive an estimate?

Yes

No

Was our payment policy clear?

Yes

No

Was the billing presented to you in adequate detail?

Yes

No

Were you satisfied with the value you received for the money you spent at our hospital?

Yes

No

ADDITIONAL SERVICES:
Did you visit our boarding/grooming, pet supply Studio?

Yes

No

If so, was the Studio staff professional and courteous?

Yes

No

Were you able to find the supplies you needed?

Yes

No

If not, what would you like us to supply?

If your pet was groomed here were you pleased?

Yes

No

If your pet was hospitalized here, was your pet returned to you clean?

Yes

No

If your pet was boarded here were you pleased?

Yes

No

YOUR EXPERIENCE
Were you satisified with the overall experience at our hospital?

Yes

No

Would you recommend our veterinary practice to your friends and family?

Yes

No

Were there any staff members that provided exceptional service? Please explain.

Additional comments:

Client Name (optional)

Pet(s) Name(s)

Date of appointment

Your Veterinarian's Name

Do you want to be contacted regarding this survey?
If yes, please provide your contact information below.

Yes

No

Phone number

E-mail

Thank you for completing our survey!
Please click on "SUBMIT" below.

* Indicates Response Required