Pattons Customer Feedback

Satisfaction Survey

* Pattons Job Number (eg 4477)

* Please rate the following headings (1 being poor & 10 being exceptional)

	1	2	3	4	5	6	7	8	9	10
Overall Experience?
Response tom from your initial enquiry?
Clear understanding of what you are having done?
Pattons website & marketing material?
Friendliness & apperance of staff & vehicles?
Value for money?
Satisfaction with finished product?
Informed on work in progress?
Follow up service?

* What are the most important factors to you when dealing with Pattons?

	Very Important	Important	Indifferent	Not very important	Dont care
Customer service?
Kowledge of team?
Understanding of Pattons products?
Turn around of works?
Our location?
Marketing material?
Communication?
Advice & solution provided?
Customer service?
Reputation & brand name?
Quality?
Personable team?

* How effective were Pattons in responding to your initial enquiry?

Excellent - I was given a detailed overview of my options and likley actions.

Good - The representative helped me with my enquiry and took action.

Average - I felt relatively confident about the result of my initial enquiry.

Poor - The representative did not help me and appeared untrained.

* How effective were Pattons in completing the job?

Excellent - The operations team were extremely prompt and efficient in achieving my needs.

Good - The operations staff assisted me with a suitable solution in a timely fashion.

Average - The operations team were able to assist me without too much delay.

Beneath Expectation - The installation process was quite slow and confusing.

Poor - The entire process was very long did not deliver the correct outcome.

* Please evaluate the representative you spoke with.

* Overall, how satisfied were you with customer service?

* Now thinking about your overall experience, do you think there is something we could change or improve?

Yes

No

n/a

If yes, what could we do?

* Would you ever use Pattons again?

Yes

No

If No, please give your reason

* Would you recomend Pattons to a freind or family member?

Yes

No

* How did you hear about Pattons?

* Can we publish you comments on our website and other marketing material?

Yes

No

* Would you like to sign up to Pattons Marine Club for free?

Yes

No

First Name

Last Name

Address 1

Address 2

City

State

Postal Code

Phone

Email Address

* Indicates Response Required

	Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree
Eager to help
Knowledgeable
Polite
Spoke clearly
Understood my issue