Content must NOT exceed the maximum weight provided in the quote. Any content in the vehicle must be below the window line, placed in the trunk, back seat and nothing in the front seats (driver & passanger). Any extra pound above the limit will be charged $2.50 per pound without exceptions.
Meaning the vehicle is in fully drivable conditions by the time we transport it. Including a battery in good-working condition, tires inflated and ¼ tank of gas.
Note: If your vehicle becomes a not running vehicle (stops working) during the transportation and/or transit, additional charges will be added to your file.
To pay by e-transfer, please email the e-transfer to firstname.lastname@example.org
Roca Car Hauling has limited spots on the truck, your spot will be booked once the dispatch team has sent you the confirmation by email, along with your receipt and order form.
If you are paying with credit card, please write the full amount to be charge on the credit card authorization form, however we will process 50% for the deposit, and the outstanding balance (including any other service required such storage with third party, door service, etc.) will be automatically charged one day before the delivery of your vehicle. (Not available at the moment)
Regarding the payment at the moment we are only accepting payments with e-transfer to email@example.com (Automathic deposit); under message, please write your reference number provided with your quote for the first payment (only 50 % ; the outstanding balance is due one day prior to the arrival from ROCA, if the it’s a third party involved the payment is due one day prior Roca’s arrival, not the third party arrival).
1.- If we received the cancellation request more than 7 days prior the departure date, there will be a cancellation fee of $280.00
2.- If we received the cancellation request 7 days prior the pick up, the full amount paid becomes non-refundable.
3.- Once the time for the pick-up of the vehicle has been confirmed and the customer does not show up the deposit paid will become non-refundable.