Customer Portal Help

What do you need help with?

How can I login and view my customer's reports?
  1. Logon to the portal at: https://healthcare-customer.ecolab.com/
  2. Select "My Customers" from the Insights tab
  3. Use the "View As" {1} field to select a customer's email address (username) to login as
Tip: Selecting a customer under the "Facility Name" field populates a list of available usernames to login as, under the "Customer's Email" column.  This is located on the bottom right of the page{2}
 
 
My customer can’t login to the portal
 
Error 1: The customer does not have a Microsoft account
 

Why do I need a Microsoft Account?

  • Our site uses Microsoft Azure Active Directory to secure your identity.
  • Use your existing email address to create a Microsoft account in order to login.
  • Login Help Guide

 
Error 2:  "Invitation Redemption Failed"
 
 

What should I do?

  • If you receive this error you will need to register an account using the “Basic Login” option below.
How do I update customer portal access (add/edit/remove users)?
 
Click here to add/edit/remove a customer's access to the Customer Portal
How do I create a new scheduled report?
 
Please follow the Report Scheduler: Quick Reference Guide for scheduling reports on the customer portal.
© 2018 Ecolab