subject_line
EnCompass/DAZO Help
What do you need help with?
How do I download the EnCompass collection tool?
What is the demo login information?
How do I find my customer's username/password?
How do I troubleshoot error messages on the device?
How do I request additional licenses/devices/materials?
How do I start/delete audit(s) on a device?
How do I request edits to a past audit?
How do I request changes to Auditors, Units, EVS Techs, HTO (High Touch Objects)?
How do I update customer portal access (add/edit/remove users)?
How do I cancel an account?
How do I download the EnCompass App?
Tap here
to download from iTunes
You will need to have an Apple ID on the device to download.
Click here
for instructions to setup an Apple ID
How do I find my customer's username/password?
Click here to open the DAZO Fact Sheet
Select your customer's account
Locate the customer's
User Login
in the 'Mobile App Users' area
Your customer's password is the same as the username listed
How do I request additional licenses/devices/materials?
Click Here to Request License(s)
Click Here to Request Device(s)
Click Here to Request Material(s)
What is the demo login information?
Username
: ecolabdemo
Password
: ecolab2011
How do I troubleshoot error messages on the device?
There are two reasons a device will display the error message below. Try the proposed resolutions in the order they are listed.
Resolution 1: Device Died (battery was 100% drained)
If the device completely lost its charge, the date might need to be reset as it defaults to 1970.
To update the date:
Make sure that you have the latest version of iOS on your device by going to '
Settings'
> '
General
' > '
Software Update
'
Turn on Automatic Date/Time by going to '
Settings
' > '
General
' > '
Date & Time
' and selecting '
Set Automatically
'. This automatically sets your date and time based on your time zone. If there’s an available time-zone update, your device lets you know.
Check that your device shows the correct time zone in '
Settings
' > '
General
' > '
Date & Time
' > '
Time Zone
'
Note:
If you still receive an error after following the above steps, please turn off "Set Automatically" and manually set the date below
.
Additional Help:
Getting help with the date and date on an iOS device
Resolution 2: Server Needs to be Confirmed
On the device go to '
Settings
' > '
Ecolab
'
Under Synchronization, click on '
Server Name
'
Update server name to
ecolab.iformbuilder.com
How do I request edits to a past audit?
Click here to request edits
How do I start/delete audit(s) on a device?
Start Audit
Tap on the area of the hospital you are performing the audit in
If you do not have audits waiting to be completed a new audit should appear
If you do have audits waiting to complete and you still want to start a new audit, tap on the top +
Delete Audit
Select the form
Navigate to the '
Record View
'
Swipe the record from right to left, revealing a menu (
see picture below
)
Tap '
Delete
'
Delete Multiple Audits
Setting
'
Tap
'Clean Local Database'
PLEASE NOTE
:
All records which have not yet been successfully synced to the server, should be synced prior to cleaning the local database as
all un-synced records will be deleted from the device
.
How do I request changes to Auditors, Units, EVS Techs, HTO (High Touch Objects)?
Click here to make changes
How do I update customer portal access (add/edit/remove users)?
Click here to add/edit/remove a customer's access to the Customer Portal
How do I cancel an account?
Click here to cancel an account
© 2018 Ecolab