Complaint/Grievance Report Form

An informal grievance is when a student informally raises a concern verbally with a staff member. 
 
A formal complaint is when a student formally complains in writing to the College. This is usually after an informal discussion has not resolved the matter, however students are not obliged to have an informal discussion first and are within their rights to immediately lodge a formal complaint or grievance.
 
An applicant that feels they have been unfairly dealt with during the application process may use this form in order to lodge a formal complaint or grievance.
 
All complainants have the right to access independent external review / appeals processes.
 
More information can be found in the Student Grievance Policy, located in the policy section of Tabor's website.
I am a: *
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This form is used to record receipt of a complaint or grievance from a student. It is not designed for staff to submit thier own grievance. Please follow the Staff Grievance Policy in such cases, or submit an Incident report form.
I am reporting receipt of the following from a student; *
Deciding between complaint or grievance can sometimes be difficult and may often be a judgment call on the behalf of the receiver. As a guideline, a conversation with a student is usually considered an informal grievance, whilst a written letter is usually considered a formal complaint. The tricky one to define is email, as an email can take the form of either a casual conversation or a formal letter of complaint. All you can do is use judgement based on the content of the email.
 
If you have receive an informal grievance from a student and after casual conversation it remains unresolved, you must inform the student of their right to lodge a formal complaint, either by writing a letter to the appropriate person based on the nature of the complaint (you should help the student determine this person) or simply by filling in this form.