If you are cancelling due to Covid-19 concerns.
We can only process the cancellation
based on the cruise lines rules.
Once cancelled if you have concerns or an issue with the penalty or offer the cruise line has made you can contact their customer support department directly after you receive your cancel confirmation.
It may take up to 48 hours for our agency to process your request, and the cruise line credit or refund may take up to 90 days for them to process.