SERVICE REQUEST CONTRACT - AGREEMENT
THIS IS A SECURE FORM. PLEASE PLAN CAREFULLY. PLEASE DISCUSS THIS AGREEMENT WITH US, IF UNCLEAR.
NOTE ABOUT TRANSFERS: European Standards set by local operators for luggage allowance are: (1) big suitcase + (1) carry-on bag per person. Our vans will hold the standard luggage allowance. If your party has more luggage than the standard allowance, please advise us ahead of time; as an additional vehicle + charge may be required. Or, you may choose to hire a taxi to handle the luggage overflow.
Our drivers can wait 1 ½ hour from your flight arrival time. Unfortunately, they usually have other transfer bookings they must attend to. If you are delayed at customs and manage to call the driver or the local emergency number, our drivers may be able to wait longer but this cannot be guaranteed. Regardless, full payment of the transfer booking will be charged for the driver’s service.
You may encouter flight delays, delays while in Customs, or delayed train arrival. What do you do in the unlikely event you missed the transfer you booked? Look for your guide as agreed. Exit the airport or train station terminal and look for the taxi stand right outside the terminal. Get in line. The queue moves quickly. Remember to ALWAYS go to the taxi stand. Follow the crowd. Do not go with the individual drivers waiting for passengers at the front entrance advertising transfer service.
I understand that to reserve a space on this group tour, a non-refundable deposit payment is needed.
I understand that I am required to make deposit payments for optional tours I elect to purchase and the deposits on these are also non-refundable.
I underestand that payments for remaining balances are due 75 days before Day 1 of the tour.
I understand that if my assigned roommate cancels the tour, I will be responsible for paying the single supplement requirement, if a replacement roommate is not found.
I understand that if I drop out of the tour (cancel the tour), all payments I made are not refundable.
Well Arranged Travel reserves the right to remove any traveler from a tour should the Well Arranged Travel representative(s) determine that the traveler cannot meet the physical requirements of the tour as stated in the itinerary, or is disruptive to the tour or the time schedule, or is adversely affecting the overall group dynamics. In the event that a traveler is removed from a tour, Well Arranged Travel will not refund any monies. Transportation costs to return home, airline surcharges or penalties, and other expenses will be the responsibility of the traveler.
Use of Third Party Operators
Some Well Arranged Travel tours and services are scheduled with other travel companies or tour operators who sell their tours to the general public. In such cases, the traveler acknowledges that other groups and/or individuals may be a part of the same tour. This situation is most common when the tour is on a train, barge, sailing vessel or cruise ship.
By participating in a tour, the traveler consents to use of his/her image(s) in Well Arranged Travel promotional materials, photographs and/or video. All such materials and images are the property of Well Arranged Travel and may be used in its sole discretion for promotional material. Any traveler who does not wish to have his/her photograph or video image used in promotional material must advise Well Arranged Travel in writing prior to the departure date.
If any disagreement arises concerning payment or refund obligations, these policies, or the liability or responsibility of the traveler or Well Arranged Travel, Inc., the parties agree to negotiate in good faith to resolve the disagreement. In the event litigation arises, the traveler agrees that the sole and exclusive venue (location) for any such lawsuit is in a court of competent jurisdiction in Travis County, Texas, unless applicable law makes venue mandatory in another location.
These policies have the force and effect of a binding contract between the traveler and Well Arranged Travel, Inc., and by proceeding with a reservation and paying a deposit, the traveler signifies his/her agreement to be bound by these policies.