SERVICE REQUEST CONTRACT - AGREEMENT
THIS IS A SECURE FORM. PLEASE PLAN CAREFULLY. PLEASE DISCUSS THIS AGREEMENT WITH US, IF UNCLEAR.
NOTE ABOUT TRANSFERS: European Standards set by local operators for luggage allowance are: (1) big suitcase + (1) carry-on bag per person. Our vans will hold the standard luggage allowance. If your party has more luggage than the standard allowance, please advise us ahead of time; as an additional vehicle + charge may be required. Or, you may choose to hire a taxi to handle the luggage overflow.
Our drivers can wait 1 ½ hour from your flight arrival time. Unfortunately, they usually have other transfer bookings they must attend to. If you are delayed at customs and manage to call the driver or the local emergency number, our drivers may be able to wait longer but this cannot be guaranteed. Regardless, full payment of the transfer booking will be charged for the driver’s service.
You may encouter flight delays, delays while in Customs, or delayed train arrival. What do you do in the unlikely event you missed the transfer you booked? Look for your guide as agreed. Exit the airport or train station terminal and look for the taxi stand right outside the terminal. Get in line. The queue moves quickly. Remember to ALWAYS go to the taxi stand. Follow the crowd. Do not go with the individual drivers waiting for passengers at the front entrance advertising transfer service.
I understand that to reserve a space on this group tour, a non-refundable deposit payment is needed.
I understand that I am required to make deposit payments for optional tours I elect to purchase and the deposits on these are also non-refundable.
I underestand that payments for remaining balances are due 75 days before Day 1 of the tour.
I understand that if my assigned roommate cancels the tour, I will be responsible for paying the single supplement requirement, if a replacement roommate is not found.
I understand that if I drop out of the tour (cancel the tour), all payments I made are not refundable.