HHP - Step 3: Agree & Activate

Activating an HHCM Trial – If a Customer chooses to trial the HHCM system, follow these steps to get them implemented (8-10 weeks before Trial begins)

  • Confirm HHCM Trial pricing with the customer – If pricing needs to be adjusted (e.g., a rebate, guarantee or other incentives to the default pricing), you must have written approval from Sales Leaders, Finance, and Marketing (A standard HHCM trial = 1 unit, 2 months for $10,000, decision to go Full Service within 60 Days from trial end)
  • Click here to start the trial agreement generation process, once the customer approves the Trial
  • Set up time with your RSM, Chris Grubb (Install Team) and Natalie Davis (Marketing) to get prepared (should take place 8 weeks before Go-Live)
  • Conduct a Survey of the location being monitored using our Site Survey Tool for a Trial, AE conducts survey in person, send results to Chris Grubb
  • Submit the Trial Agreement to the customer, allowing for time to negotiate as needed – If there are any concerns, guarantees and/or redlines, reach out to your RSM to work with Legal and Marketing as needed
  • Execute agreement with customer. Once signed by customer, click here to send the contract as an attachment with the following naming convention: [Customer Name]_HHCM_Trial Agreement

Implement the HHCM Trial – Follow these steps to properly install and train the Customer within the Trial area as chosen by the customer (4 months including Implementation & Trial)

  • Review the HHCM Trial Implementation Guide to understand the process
  • Review the implementation process and estimated timeline with your Champion
  • Place an order for the materials noted in the guide (any HHCM system specific orders must be placed with Katie Conners, all other HH products & equipment can be ordered through the normal process)
  • Contact EnCompassSupport@ecolab.com to set up billing – Have any customer accounts/P.O.s ready and coordinate with marketing and Finance as needed
  • Get 30-day and 60-day HHCM Check-in meetings scheduled once the trial begins, coordinate with Marketing for guidance

Activating a Full Service HHCM Implementation – Follow these steps to get a customer started on Full Service HHCM implementation (8-10 weeks before Trial begins)

  • Confirm HHCM Full Service pricing with the customer – If pricing needs to be adjusted (e.g., a rebate, guarantee or other incentives to the default pricing), you must have written approval from Sales Leaders, Finance, and Marketing (A standard HHCM Full Service Agreement = Full Hospital, $600 per bed, Billing begins when data starts flowing from monitored dispensers)
  • Click here to to start the full service agreement generation process, once the customer approves Full Service
  • Set up time with your RSM, FST, Chris Grubb (Install Team) and Natalie Davis (Marketing) to get prepared (should take place 8 weeks before Go-Live)
  • If Customer conducted an HHCM trial, Full Site Survey should have been conducted during the trial period; If no survey exists for the Full Site, coordinate with implementation team (Christopher Grubb)
  • Submit the Full Service Agreement to the customer, allowing for time to negotiate as needed – If there are any concerns, guarantees and/or redlines, reach out to your RSM to work with Legal and Marketing as needed
  • Execute agreement with customer. Once signed by customer, click here to send the contract as an attachment with the following naming convention: [Customer Name]_HHCM_Full_Service_Agreement

Implement the HHCM Full Site – Follow these steps for Full Hospital HHCM implementation (2 months required)

  • Review the HHCM Implementation Guide to understand the process
  • Review the implementation process and estimated timeline with your Champion, including the Customer Project Manager asigned to this implementation (if applicable)
  • Set-up weekly check-ins with your internal team (Implementation Manager, Marketing, RSM) and the customer separately
  • Place an order for the materials noted in the guide (any HHCM system specific orders must be placed with Katie Conners, all other HH products & equipment can be ordered through the normal process)
  • Contact EnCompassSupport@ecolab.com to set up billing – Have any customer accounts/P.O.s ready and coordinate with marketing and Finance as needed
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